Best UCaaS in 2020 Unified Communications as a Service providers
Best UCaaS in 2020 Unified Communications as a Service providers
The best Unified Communications-as-a-Service (UCaaS) providers offer a simple and easy to manage communications platform to integrate with your business.Best UCaaS1. RingCentral Office2. 8x8 All-in-One3. GoToConnect4. Dialpad5. MiCloud ConnectUCaaS is all about combining all the different communications channels available to a business in a single unified platform. While in the past businesses might have had to rely on a wide range of hardware, advances in digital technology mean that cloud computing services can now deliver this as a service such as our top choice Ring Central.In the past unified communications would mean making sure VoIP for internal and external calls could be combined into one system, but these days it also means adding other communication options such as chat/instant messaging, email, video conferencing, and even sometimes social media content.While a number of companies are described as providing UCaaS, sometimes this has the practical experience of being more like many applications using a Single Sign On (SSO) to give the appearance of a unified platform. For this buying guide, we'll instead focus on those companies that deliver a true UCaaS experience by allowing all communications to be managed via a single application.Here we'll feature the providers we think will deliver the best overall UCaaS experience.(Image credit: RingCentral)1. RingCentral OfficeThe leading UCaaS providerTODAY'S BEST DEALS Check AmazonVISIT SITEReasons to buy+Very accessible+Comprehensive features+IntegrationsRingCentral Office offers a complete unified communications solution that combines HD VoIP, messaging, conferencing, contact center, and fax, in a single application.What's especially good about RingCentral Office is its total accessibility and scaleability, allowing anywhere from a single user to over a 1,000 employees to sign up for the service, meaning that it can truly serve anything from the smallest business to enterprises.Different features are available according to different payment plans, but even the most basic Essentials plan offers a comprehensive range, including unlimited calls within the US and Canada, as well as unlimited SMS and MMS, and also mobile apps for use with iOS and Android for mobile use. Other features include visual voicemail, voicemail-to-email, as well as full call management and phone system administration which includes call recording on demand.The Standard service plan adds reporting, a multi-level auto attendant, as well as internet fax features, along with unlimited audio and video conferencing for up to four people.The Premium plan allows conferencing for up to 100 people, automatic call recording, as well as multi-site support, Single Sign On (SSO), and introduces integrations with SalesForce and Zendesk.All plans also offer integrations with Microsoft, Google, and Box.Read our full RingCentral Office review.(Image credit: 8x8)2. 8x8 All-in-OneA leading UCaaS providerTODAY'S BEST DEALS VISIT SITEReasons to buy+Comprehensive features+CRM integrationReasons to avoid-Expensive plans8x8 All-in-One offers cloud communication software that acts as a full UCaaS platform, with even the most basic plan offering a good range of communication channels options and collaboration opportunities. For the security conscious, the service is also compliant with HIPAA and GDPR standards.The platform is provided in four distinct service tiers, starting with the 8x8 Express option which includes all the basic features you'd expect, such as secure HD audio, call handling, auto-attendant, voicemail, team messaging, video meetings and screen sharing, as well as integrations for Google Workspace (formerly G Suite) and Microsoft 365.The next pricing tier, X Series X2, adds call recordings and automated transcription, Single Sign On (SSO), as well as unlimited internet fax and additional team features. After that, the X Series plans go through X4, X6, to X8, each tier adding increased functionality that better service enterprise interests, especially in terms of admin and management on top of improved call minutes and country calling options.Even still, the more basic 8x8 Express does deliver a strong entry-level plan with a comprehensive range of features that could be attractive to small businesses and start-ups, though the higher tiers may not be so price-competitive as alternatives.(Image credit: LogMeIn)3. GoToConnectThe challenger UCaaSTODAY'S BEST DEALS VISIT WEBSITEReasons to buy+VoIP platform+Conferencing platform+Single affordable planGoToConnect represents the merger of LogMeIn's Jive VoIP platform and their GoTo conferencing platform into a single service offering that provides a comprehensive range of features.This, of course, includes unified communications through the bringing together of VoIP calls and messaging, as well as web, audio and video conferencing, helping to create a complete package.General features include custom call routing, team-based call distribution, as w
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